Summer 2004

Medicare Looking at Telehealth to Revolutionize Chronic Care

 

Telehealth has long needed the silver bullet of overwhelming and broadly disseminated proof that it lowers costs while improving care to launch it firmly and irretrievably into mainstream health care. The opportunity to forge that silver bullet may at last be at hand with the passage of the Chronic Care Improvement under The Medicare Prescription Drug, Improvement, and Modernization Act of 2003.

The Medicare Modernization Act (MMA) establishes two new programs: the Voluntary Chronic Care Improvement Program (VCCIP) and the Care Management Performance Program (CMPP). These two programs are designed to study which types of interventions will improve the health of individuals who live with chronic illnesses. VCCIP and CMP are indicative of the increasing emphasis on cost-savings that Medicare is placing on chronic care management. Both programs will test new performance based contracting models. 

VCCIP requires that participants be identified prospectively and that organizations be held accountable for health and cost outcomes. CMPP is a pilot program that will explore the provision of care management services in a physician delivery model at the point of care. Physicians will receive a per beneficiary payment that will vary based on different levels of performance, but the CMPP demonstration must be budget neutral.

The two programs provide a unique opportunity to prove the benefits of telehealth technologies to patients living with a chronic disease. Telehealth can be invaluable in helping them to monitor their health more effectively and in communicating more regularly and meaningfully with their health care providers.

Initially, VCCIP will include as eligible beneficiaries patients with congestive heart failure (CHF), diabetes, and chronic obstructive pulmonary disease (COPD). This program specifies the use of technology to help health care providers manage clinical information about the beneficiary. The program also calls for patient self-care guidance, an outcome that many telehealth applications already deliver.

The CMPP limits eligible beneficiaries to those enrolled in the traditional fee-for-service Medicare program who have one or more chronic care conditions to be specified by CMS. It is likely that those conditions will be the same as for the VCCIP, although cognitive impairment may also be included. The demonstration aims to promote continuity of care, to help stabilize medical conditions, to prevent or minimize acute exacerbations of chronic conditions, and to reduce adverse health outcomes, such as adverse drug interactions. Obviously, there are a wide variety of telehealth applications that can be used to meet all of these aims.

Vince Kuraitis, a Principal with Better Health Technologies in Idaho, has been following this legislation very closely. “Medicare’s chief objective in launching these two programs is to find a way reduce expenditures by limiting visits to the emergency room.” Kuraitis says that it’s not clear yet if that objective can best be met by a chronic care specific service or technology model, but finds it encouraging that Medicare is initially focusing on such telehealth-friendly diseases such as CHF, “Every study I’ve seen shows a dramatic reduction in hospitalizations and costs of treating CHF patients using telehealth—Medicare is only looking to break even.”

Whichever model proves most successful—service based or technology based—Medicare plans to roll it out nation wide in three years via newly created Chronic Care Improvement Organizations (CCIFs).  The current health care system was designed to serve the needs of acute care recipients; CCIFs would be structured to provide more beneficial, and cost-effective, care for people with chronic conditions. CCIFs could be public or private and would receive reimbursement through contracts with CMS.

With the creation of these two programs, CMS is opening a new and potentially very exciting door for telehealth technologies. If telehealth can prove within them, as it has elsewhere, a high quality of chronic health care delivery at a lower cost, there is every reason to believe that CMS will expand payment for its use.

President's Message

Doug Perednia, MD

This is a terrific time to be an ATSP member, and we're doing every thing we can to keep it that way.

Everyone here is extremely busy planning for our first in-person meeting in three years. Telehealth 2004 promises to be our most informative, exciting and vital meeting ever.  As always, our focus is on creating tools and opportunities to facilitate telehealth’s growth as a viable part of the health care business. 


In this year's annual meeting, we will supplement our annual "What's New in Telehealth" and open call presentations with an in-depth look at the barriers preventing the widespread and profitable adoption of telehealth and what can be done to remove them. This year’s meeting promises to be an engaging forum designed to bring members of the telehealth community together to collectively find solutions to these barriers. We will also look at new sectors of telemedicine that have proven to be financially sound and examine the reasons for their success.  Most importantly, these sessions will explain how to plan, implement and finance these applications so that their success can be replicated within other environments.

In addition to the regular sessions, forums will be provided to facilitate networking among regional groups, ensuring that attendees have an opportunity to work together at the local level to resolve issues such as interstate licensure, funding and other regional concerns.  

The top 10 reasons to attend ATSP Telehealth 2004 are:

10. Find out what the barriers to telehealth are and how to remove them

9. Learn where and how telehealth can be profitable

8. Learn where and how telehealth can increase quality of care

7. Find out about the latest efforts among regional telehealth groups

6. Get organized

5. Get energized

4. Participate in a telehealth meeting unafraid to examine telehealth in the harsh light of reality

3. Get to really know the key participants in the telehealth community in an intimately sized meeting

2. Have your picture taken with glamorous members of the telehealth community—there must be at least one of you out there!

And the #1 reason to attend ATSP Telehealth 2004 is:

1. You do want your business to make money with telehealth, don’t you?

This year’s meeting is clearly not just one, but ten opportunities, not to be missed!

We welcome any responses and comments that you may have.  Please don't hesitate to call or e-mail our Executive Director, Will Engle or myself.

See you in Portland in September!

 

Very best wishes,
Douglas A. Perednia, M.D.
Participate in the Regulatory Process


Early in 2004, the Joint Commission on the Accreditation of Hospitals (JCAHO) contacted the ATSP to solicit the participation of telemedicine experts in the definition of guidelines that support the evaluation of U.S. hospitals and their programs.  Dale Alverson, Telemedicine Medical Director at the University of New Mexico and Larry Hiner, Telemedicine Coordinator for Sutter Medical Center in Sacramento, California volunteered to be the ATSP representatives to the Ambulatory Health Care Professional and Technical Advisory Committee (PTAC). 

Mr. Hiner and Eileen Sullivan of the University of New Mexico has contributed an article to the current edition of the Telehealth Practice Report (Vol. 9 No. 3) regarding why they believe that telehealth professionals should engage in the process of defining standards for regulation entities:

There is a real concern among practitioners that regulation might impede the development and acceptance of telehealth, rather than helping to legitimize it.  If we do not participate in the process of regulation, one or more agencies will inevitably and independently author regulations, resulting in power struggles and conflicts over the appropriateness of the authority to regulate as well as the specific content of the regulations. 

The authors are encouraging telehealth professionals to contribute and participate in the regulatory process by inviting them to attend an interactive session at Telehealth 2004 that will focus on JCAHO regulatory issues. 

Furthermore, they are working with the ATSP and Telemedicine Research Center (TRC) to create online tools that will enable telehealth practitioners to engage in the discussion.

 For more information, please contact Larry Hiner at HinerL@sutterhealth.org.

 
Telehealth Professional Profile
 
Fred Eastman
Project, Programming & Administrative Services Director

Midwest Rural Telemedicine Consortium
Des Moines, Iowa, USA

 

What we do: Videoconferencing based interactive telemedicine in the hospital setting including: clinical encounters, diagnostic study transfers, educational and administrative sessions. We also provide interactive video that is used from homes or non-traditional settings.
Education: Iowa State University, BA, Speech/Telecommunicative Arts; Drake University, MS, Adult Education
Residence: Des Moines, Iowa
Essential business philosophy: Plant the seed of an idea, work with those involved to pick the appropriate time to act.
Best way to keep competitive edge: Keep your eyes and ears open for opportunities, sometimes opportunities come from places you would least expect.
Guiding principle: Adaptability
Yardstick of success: A sincere smile and a thank you
Best business decision: Coming to work for Mercy Medical Center almost 25 years ago.
Mentors: Bob Lindemeyer, Loren Eastman my father
Word that describes you:  Patient
Likes best about the job: Working with a wide variety of people
Like least about the job: Not being able to snap my fingers and have all the issues delaying progress disappear.
Pet peeves: Strawperson barriers
Most important lesson learned: The more you learn the more you know there is to learn.
Person most interested in meeting: Gary Larson
First choice for a new career: Pioneer or mountain man
Favorite quote: "Your mouth is your religion – you put your faith in a hole like that."-- Frank Zappa
Most influential book: Harris and Me by Gary Paulsen
A Country So Full of Game - The Story of Wildlife in Iowa by James J. Dinsmore
Favorite movie: Monty Python and the Holy Grail
Favorite musician: Leo Kotke
Death row dinner: Baked rigatoni, a dinner salad with the house dressing and rolls from Noah’s Ark in Des Moines. This was difficult because I love food.
Favorite vacation spot: Helsinki Finland
Favorite way to spend free time: Outdoors fishing and hunting, attending my sons’ soccer and basketball games, eating dinner out with friends – remember, I love food.

International ATSP Member Update


Africa:
If Telemedicine technology is properly implemented in Botswana medical services will be better accessible to the public, a Canadian expert in telehealth, Dr Rod Elford has said. Elford who was speaking during the second phase of the Telemedicine Stakeholders Consultative Conference last week said that before implementation there was a need to have a clear vision, be idealistic and realistic. Telemedicine is the use of information and communications technology to deliver health services and exchange health information when distance separates the participants. However, Elford said that there were still tremendous health needs, including limited number and uneven distribution of health professionals. Elford said the geography of land and population distribution presents challenges for the provision of health care services in Botswana. He said there was a shortage of health professionals, adding that there were 3 physicians per 10 000 patients, 28 nurses per 10 000 and 7 family welfare educators per 10 000.

Scotland: Four Scottish hospitals have launched a £500 000 telemedicine project to improve care for newborn babies and children. Tertiary medical services for children in Scotland are centralized in the major cities. This system — funded by the Scottish Executive — is the first step towards a network that will open up this paediatric expertise to other care professionals elsewhere in Scotland. The project aims to help two particular patient groups: children with cardiac problems and neonates with surgical problems. Pilots for the project suggest it could prevent unnecessary inter-hospital transfers for a significant number of patients.

India and Pakistan: Telemedicine took a leap forward in towards peace with city-based Narayana Hrudayalaya establishing a link with a Lahore clinic in Pakistan to provide medical advice to a five-year-old heart patient. Besides strengthening the bond between the two nations, the connectivity is expected to benefit hundreds of heart patients in Pakistan, who look forward to quality health care Indian hospitals are able to provide. Interestingly, the historical event was witnessed by an Indo-Pak business group comprising six top corporates and businessmen from the neighbouring country, who showed deep interest in the telemedicine project which was inaugurated at the Hospital two-and-a-half years back.

Telehealth Industry News

Below are links to the latest telehealth news from www.atsp.org:

The ATSP publishes the latest news from around the telehealth industry. If you have a story, press release, or topic you would like to see published on the ATSP web site, please contact our office at 800-852-3591 or send it by email to info@atsp.org.

New Telehospice Manual

Telehospice: A Resource Manual for Program Development & Implementation
By Audrey Kinsella MA, MS

This new 156 page report is a practical guide for planning telehospice programs, with details on costs, needed policies and procedures, and tools’ features and selection.  Featured in the report are five sample in-house policies and 14 suggested forms for patient and home assessments (and re-assessments), staff training, equipment maintenance routines, and other telehealth program management concerns for achieving needed consistency in care delivery. Particular emphases are placed on the success using telehospice by 15 operating programs in the U.S.; and on practical details involved in assessing more frail patients and preparing their homes for safe telehealth delivery.

More information is available on the ATSP Home Telehealth Books page.

 
ATSP News

Change of Staff Announcement

Doug Perednia MD, President of the board of directors of The Association of Telehealth Service Providers (ATSP) is pleased to announce that William Engle has been hired as the new Interim Executive Director.  Mr. Engle served as the ATSP Director of Partnerships from 2001 to 2003.  

The ATSP wishes to express their gratitude to Josie Henderson for her hard work and dedication.  Ms. Henderson has left her position as the ATSP Executive Director to become the Chief Executive Officer of the Telemedicine Research Center in Portland, Oregon.  She will continue to serve the ATSP in an advisory capacity as a member of the ATSP board of directors. 

Will’s Hello Message 

When I first came to work for the Association of Telehealth Service Providers (ATSP) in the year 2000, nobody outside the industry had ever heard of the term telemedicine.  I was constantly explaining to friends and family how telecommunications could benefit medicine: “In healthcare, the resources of expertise, caring, and knowledge are limited,” I said, echoing ATSP founder Doug Perednia, “telecommunications is the only practical tool that can improve the distribution of care services to the benefit of both patients and providers.”

The concept of telemedicine has slowly gained ground in the public arena.  In the last month both CNN  and NPR featured articles about telehealth.  However, the healthcare industry is still in dire need of a tool to help deliver care both efficiently and widely.  Telehealth has not yet reached its potential as that tool.  According to the 2004 TRC Report on US Telemedicine Activity, that while the telehealth sector has continued to grow, “telehealth has far to go before it is available to most Americans from underserved populations.” 

I am excited to have been the named the Interim Executive Director of the Association.  The ATSP exists for the direct goal of helping the telehealth industry reach its potential and the indirect purpose of improving quality and access to healthcare worldwide.  It is our belief that in order for telehealth to thrive, it must achieve a business level of success in which both health care providers and technology vendors receive payment for providing telehealth services.

I strongly believe in the mission of the ATSP and have set the following goals:

  • Create practical and useful tools to that the members of the Association can use to achieve their own goals.  The strength of the ATSP lies in the strength of its members.

  • Increase the involvement and input of members in the Association.  The ATSP is an organization of the leaders of this sector who believe in the goal of helping the telehealth reach its full potential.  Your involvement and expertise in the ATSP is the key to the Association’s success. 

  • Expand the value of the ATSP. Just as the clinical practice of telemedicine depends upon networks, the connectivity of all parts of the telehealth sector--from the care provider to the technology vendor to the consumer--is vital to the long-term success of the industry.

To achieve these goals, I am excited to announce the first in-person ATSP conference since 2001.  Telehealth 2004, which will be held in Portland, OR on September 27th and 28th, will be structured to provide practical knowledge and hands-on skills in a series of workshop-like sessions.  This small gathering will be a chance for the members of the ATSP to share their wisdom, discuss their issues, and set the direction for the Association.  Preliminary information is available on the conference website at www.telehealthconference.org. 

I look forward to working with you in the future and seeing you at Telehealth 2004.  Please don’t hesitate to pick up the phone or the keyboard to let me know about your current projects, issues, and challenges in the telehealth sector. 

Sincerely,

Will Engle
wengle@atsp.org
503-222-2406 

Member Feedback
We welcome your feedback and Newsletter topic suggestions at the ATSP, and encourage you to fill out the form on our web site, or contact us at info@atsp.org.


This newsletter is copyright 2004, The Association of Telehealth Service Providers.  All rights reserved.